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Will my boots crack or peel?
Sometimes, but not as a rule, you might have some cracking where the toe bends. This is because new leather stretches as you wear them and sometimes cracking can appear. If this happens use your touch-up paint to fill in the cracks. The only boots I have seen this happen with are the Old West White Ropers.
How do I place a custom order?
You may place an order thru the shopping cart or call (360) 778-2152 and I will be glad to help you with your order. You may also email us for information.
How do I pay for my online purchase?
Online purchases are done through PayPal. If you do not have a PayPal account you will be instructed how to set one up. You may use any credit card or e-check through PayPal.
Can I pay by credit card over the phone?
You may call me over the phone to use a Visa, Mastercard or Discover.
Can I pay by personal check or money order?
Yes you may pay by personal check or money order. When you send me your fabric swatch you can include your personal check or money order. Please remember that the prices given on this website are not including shipping. A charge of $18 should be included for return shipping. Due to rising fuel cost I have had to increase shipping charges. Please make check out to "Robyn Hargrove".
How long does it take to receive my boots?
Generally, our turn around is 2-3 weeks. There are times during the year that are busier then others so it might take longer to get your boots. Please plan ahead! If you need your boots sooner than our 2-3 week turn around there will be an extra charge of $25.00.
How do I take care of my boots?
Your boots have been dyed with an aryclic paint made especially for leather. They will not crack or peel if taken care of correctly. Remember, these are not your barn boots. Try to take them off as soon as you are done showing and keep in box or boot bag. Your boots may be cleaned with a damp cloth. Do not use any type of water repellant as this might cause the paint to peel.
Sent along with your finished boots is a jar of touch-up. Clean the area that needs touching up with a damp cloth. Let dry. Apply a thin coat of paint with a make-up sponge or soft acrylic paint brush to the area.
Apply a second if needed after first coat has dried. Paint will appear lighter then the finished color. It will darken as it dries.
How will my order be shipped?
My usual method of shipment is USPS Proirity Mail.
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